Ali Exchange Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information when you interact with us.
We understand that as a customer, you may have concerns about the confidentiality and security of your personal information. If you have any questions about this Privacy Statement or your privacy rights, please contact us at privacy@aliexchange.com.au.
Information We Collect
The personal information we collect will vary depending on the services you use. We may collect:
- Identity details: full name, date of birth, residential address, sex, and driver’s licence/passport number
- Contact details: phone number and email address
- Bank account and financial details
- Employer and occupation details (where applicable)
- Tax file number (if required)
- Details of services or transactions you request from us
- Additional information you provide via phone, email, online forms, or in-person conversations with our team
- Technical data such as IP address, device information, browser type, access times, and pages visited on our website
We collect this information primarily to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).
How We Collect Your Information
In most cases, we collect information directly from you:
- Through applications and registration forms
- Via email or other forms of correspondence
- In conversations with Ali Exchange staff
- When conducting a money transfer transaction
- From your activity on our website (e.g. IP logs, pages accessed, documents downloaded)
Use of Cookies
Cookies are small text files placed on your device that help us recognise repeat visitors, improve site functionality, and deliver content tailored to your interests. We may use cookies to:
- Track the pages you view and documents you download
- Remember your preferences and settings
- Authenticate users and manage security
- Improve site performance and usability
You may disable cookies through your browser settings, but doing so may affect your ability to use some features on our site.
Use and Disclosure of Information
Ali Exchange only uses personal information for the purpose it was collected or for a related purpose that a reasonable person would expect, unless we have your explicit consent.
We may use your information to:
- Process remittance transactions
- Confirm your identity and comply with KYC/AML requirements
- Respond to your enquiries or requests
- Conduct internal business functions such as administration and reporting
- Communicate updates or information about products/services
- Improve our service quality and compliance standards
- Meet legal obligations under relevant laws and regulations
- Maintain transaction records in accordance with Australian law
- Transmit data securely to authorised overseas partners where required
Your personal information may be disclosed to:
- AUSTRAC and other regulatory or law enforcement bodies
- Payout partners and third-party vendors under strict confidentiality agreements
- IT and infrastructure service providers hosting or managing our systems
- Entities as otherwise required or permitted by law
We may process your personal information in jurisdictions outside Australia. In such cases, your data will be handled under applicable foreign privacy laws and contractual obligations.
Accuracy, Retention and Security of Your Data
Ali Exchange takes all reasonable steps to ensure that your information is secure, accurate, and up to date. We employ physical, electronic, and procedural safeguards to protect your data. These include:
- Role-based access controls
- Locked office spaces and filing systems (for hard-copy records)
- Data encryption and secure cloud infrastructure
- Ongoing staff training in information security and compliance
Data that is no longer required will be securely destroyed unless it must be retained under legal or regulatory obligations (e.g. for 7 years under AML/CTF rules).
Access and Correction
You have the right to request access to personal information we hold about you, and to request corrections if any of it is inaccurate or incomplete. Requests should be directed to privacy@aliexchange.com.au. Identity verification may be required, and a reasonable fee may apply for complex access requests.
Ali Exchange may refuse access in specific circumstances such as:
- The information is commercially sensitive
- It could impact the privacy of others
- It is legally privileged or subject to investigation
- We are prohibited from disclosing it by law
Certain Disclosures Without Consent
Some disclosures do not require your consent and may include:
- Where required by law or court order
- For public safety or law enforcement
- To prevent suspected unlawful activity
- To complete or administer a transaction you requested
Updates to This Privacy Statement
Ali Exchange may update this Privacy Statement from time to time to reflect changes in legal obligations or our business practices. The most current version will be published on our website. We encourage you to check this page periodically to stay informed.
To request the latest version or to ask a question, please contact us at